I had been really looking forward to traveling by Emirates again. The last time I traveled on it, I had been floored by the friendly air-hostesses, which was some contrast to the crew on Air India and Iraqi Airways - the only other airlines I had flew in till then. I had even been given a teddy bear and a bag full of goodies (I was 8 years old then). I wasn't expecting a teddy bear this time (would not have minded it though), but was definitely expecting service of the same stature.
So, the flight from Bengaluru to Dubai was a massive letdown. The flight was 2.5 hours late, which we got to know only after we reached the airport. The seats in the plane were uncomfortable. The in-flight entertainment had terrible movies - I chose College Road Trip, because the other options seemed even worse. And CRT has to be one of the shittiest movies of the last 2-3 years. The food was disgusting. The wine was of a really bad quality. And, worst of all, the flight crew was really cold. After the great service in Singapore Airlines and, closer home, Jet Airways, this was particularly striking.
On our return journey, the plane was on time and the entertainment options were much much better - better than any I have encountered so far - but the food remained as bad as ever, and the crew sucked equally badly. They should just stop trying to serve Indian food and stick to continental stuff.
Even the Emirates ground crew is extremely impolite and makes one feel obliged for the basic service being provided by them. The fact that their flights are always over-booked does not help the case. The only thing that could have made the whole Emirates experience any worse was if my luggage would have been misplaced by them. Which thankfully did not happen.
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